Tag Archive: education


Student Registration is a Kafkaesque Nightmare

In the ongoing saga of my registration at one of California’s fine state higher-educational institutions, today I had to spend several hours in lines and more than an hour in transit to take care of a common paperwork snafu. I applied to San Francisco City College in order to take a prerequisite class in conjunction with applying to San Francisco State University. I couldn’t get the class I needed at City College, because that school is completely impacted and overcrowded, so I ended up taking the class at another local college. SF State informed me, with fewer than 5 business days to spare, that I was about to be dropped from their roster because I had no transcript on record for City College.

I had to take care of all of this in person today, and since this is the beginning of classes at both schools, the phone lines were jammed, the queues for counter service were 50 persons deep, and the parking situation was a nightmare. On top of it all, today is the day when new students move in to their dorms at SF State, so the school was abuzz with students moving their belongings in boxes and crates while their nervous parents observed their children’s new home with worry and disdain.

Once again, I want to mention how terrible the system of paper transcripts is. It may become a personal crusade of mine to encourage the digitization of student records, because nobody should have to go through this.

More Fun With Transcripts

As I wrote in a recent article, student recordkeeping is still in the dark ages. Paper transcripts are a monumental hassle for students, cost more than electronic transcripts for both schools and students, and are an environmental nightmare. Until we convince our school officials to improve their systems, though, we’re likely to be stuck with paper for a long time to come.

I recently got an email from my school informing me that I was going to be dropped for not filing all of my official transcripts. It turns out that I once filled out a form telling them that I intended to take a class at a local college, which I never ended up attending. Now they are requiring a transcript from that school, even though I never attended that school.

There is a better way to handle student records. This is a problem that is definitely worth tackling.

It occurred to me this week–while trying to sort out all of my paperwork for a class I’m taking at a California State university–just how backward student recordkeeping is in this country. While areas such as Finance, Shipping & Logistics, Manufacturing, and Technology Services have been fine-tuning their Electronic Data Interchange (EDI) for over 30 years, the education sector has become ever more fractured in the wake of the Internet. Every college has their own system, with it’s own quirks and difficulties, and few of them work together at even the shallowest layers.

Each and every semester, nearly every student who transfers from one college to another has to have paper transcripts sent between colleges. In many cases, copies of the transcripts are only available to the students by mail, so at a minimum a student has to have 2-3 copies printed and mailed. All of this is per college attended, so a student who attended 3 different community colleges prior to transferring to a state school might have to order 9 transcripts to be printed and mailed. If they transfer again a year later, the number could go up to 12 (or more for students with scholarships or other obligations where proof of GPA is required).

As you can imagine, this cycle of printing, mailing, receiving, processing, and filing all of this paper is practically an industry unto itself. A gluttonous, wasteful industry which has never had to bear the burden of its own indirect costs. View full article »

Content copyright Dan Sneddon and Dan Sneddon Consulting